Effective as of February 7, 2023 (Publication Date February 7, 2023)
It’s your right to:
Access your personal data. You can ask whether we process your personal data, and if we do, you can ask for a copy of your personal data and for information on certain other aspects of the processing, including: the purposes of the processing; categories of the personal data processed; recipients or categories of recipients of the data; source of the data where we have not received your data directly from you; information about the existence of automated decision-making or profiling; and information about other privacy rights you have in relation to your personal data.
Rectify inaccurate or incomplete personal data. You may correct some categories of your personal data yourself in your account settings or contact firstname.lastname@example.org.
Deletion (erasure) of your personal data. You have the right to ask us to delete your personal data under certain circumstances, including:
o Your personal data are no longer necessary in relation to the purposes for which we have collected them;
o You withdraw your consent to processing of your personal data and there is no other legal ground for the processing;
o You object to the processing and there are no overriding legitimate grounds for the processing or when you object to the processing of your data for direct marketing purposes;
o Your personal data were unlawfully processed by us;
o The erasure is mandated under a law to which we are subject
o We have collected the personal data of a child.
Please know that you may also delete certain personal data by yourself in your nugs.net account. You may also delete your folders, playlists, playlist descriptions, remove tracks from your playlists or remove added artists and other content from your library. Under some circumstances we are legally not required to comply with a deletion request.
In order to delete the personal data associated with your account, please contact email@example.com or visit Settings within the nugs.net app followed by Account. Click ‘Delete Account’. Please note, you must first cancel your existing subscription before being allowed to delete all of the personal information associated with your account. Please contact our support team at firstname.lastname@example.org with any questions or concerns about this process.
- Restriction of processing of your personal data. Under certain circumstances, you may request that we stop processing some or all of your personal data temporarily. You may request the restriction of processing if:
o You have contested the accuracy of your personal data for the period of verification of the accuracy of your personal data;
o When we unlawfully processed your personal data and instead of erasure of such data you request restriction of their use;
o When we no longer need your personal data in relation to the purposes for which they were collected but you require such data for the establishment, exercise or defense of legal claims;
o When you have objected to the processing, pending the verification on our end whether our legitimate grounds override your interests.
- Data Portability. You have the right to receive a copy of your personal data in a machine-readable (electronic) format and to have it sent to another service provider, if our legal basis for processing your personal data is your consent or performance of contract.
- Object. You have the right to object to the processing of your personal data on certain grounds:
o When we process your personal data for our or third party’s legitimate interests. When we receive your request on this ground, we will no longer process your personal data for such purposes, unless we demonstrate that we have compelling legitimate grounds to continue processing your personal data for these purposes, which override your interests, rights and freedoms or where we need to process such data for the establishment, exercise or defense of legal claims.
- Not be subject to automated decision-making. You have the right not to be subject to a decision based solely on automated processing (i.e., decisions made by machines without human involvement), including profiling, which would produce legal effects or similarly affect you significantly. Our processing of your data does not involve this type of automated decision-making.
- Withdraw consent. Where we rely on your consent to process your personal data for a particular purpose, you may withdraw your consent at any time. If you withdraw your consent, we will stop processing your personal data for the specific purpose or purposes requested. This does not affect the lawfulness of processing of your data before you have revoked the consent.
- Register a complaint. If you reside in applicable jurisdictions, you are entitled, per local data protection law, to contact your local authorities regarding any question, concern or complaint you have relating to our processing of your personal data.
- Non-discrimination. You have the right to not be discriminated against if you exercise any of your privacy rights. We will not discriminate against you or deny, charge different prices for, or provide a different quality of our Services if you choose to exercise these rights, although some functionality and features on the Services may change or no longer be available to you.
You can request to exercise any of your privacy rights with an email to email@example.com, with our customer service support contact form, or by writing to the correspondence address below. Please note that when you make a request to exercise your rights, we may require that you provide information and follow procedures so that we can verify your identity. Where possible, we will attempt to match the information that you provide in your request to information we already have to verify your identity. If we are able to verify your request, we will process it. We will assess any request to exercise these rights on a case-by-case basis. We will respond to your request within the periods required by applicable data protection law. However, we may not always be able to comply fully with your request, and we will notify you in that event.
The Personal and Other Information We Collect
At nugs.net and nugs.net websites, you can order products, express an opinion, create playlists, and subscribe to services such as online newsletters and paid streaming. The types of personally identifiable information that may be collected at these pages include your: name, nugs.net account, user and profile data (including privacy and marketing settings), address, location, e-mail address, telephone number, fax number, contact preferences, credit card and other payment information, Internet protocol address, date of birth, gender, Facebook, Twitter, Google or Apple user identifiers, and details of how you use and interact with our websites and Services (e.g., your search queries, login data, playlists, device information, network connection type, a record of customer service emails, consumption data, listening behavior, surveys, sweepstakes and competitions entered, etc.). Nugs.net may process information about you related to: identification data and contact data; account data; subscription data; payment and billing data; usage data; login data; device data; network data, marketing data; personal data processed in the context of customer support; personal data processed in the context of surveys, interviews and user-testing; personal data processed in the context of competitions and sweepstakes; personal data processed about you in the context of your interaction with our fan pages on social media networks.
At certain parts of some of our Services and websites, only persons who provide us with the requested personally identifiable information will be able to order products, programs, and services or otherwise participate in the Service or and/website's activities and offerings. We may draw inferences from any of the information we gather via our websites and Services, including about your preferences. We do not deliberately collect sensitive personal data and would not use any such information except for the purposes for which it is collected and as authorized by law.
We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Safari, Internet Explorer), the type of operating system you are using and information about your Internet service provider (e.g., Comcast, AT&T) or device (e.g., iPhone X, MacBook Pro) and other user-related general data (e.g., zip code, area code).
How We Use the Information We Collect
We may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. We sometimes use this information to communicate with you, such as to notify you when a concert you have purchased is available for download, to fulfill a request by you for an online newsletter, or to contact you about your account with us. If you enter into a giveaway, contest or other promotion, we may use the information you provide to administer those programs.
The information we collect in connection with our website is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you new products, programs, or services. As is the case with most Internet services, we obtain some information automatically and store it in log files. We use this and other information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our products and services, and to gather generalized demographic information about our users. We may use this information to market and advertise our products and services.
When we process your personal data, we do so because we have specific and defined reasons as well as a legal justification to do so. We may process your personal data when:
o we have your consent. When you have given us your free, informed, unambiguous consent to process your personal data for a specific purpose. You are free to withdraw your consent at any time;
o it is necessary for the performance of a contract between you and nugs.net. We rely on this legal basis when you request our products and/or Services and we need to process your personal data to deliver these Services according to our Terms. We may also rely on this legal basis to process your personal data where it is necessary to take certain procedural steps, such as to authenticate your eligibility for our Services.;
o it is necessary for compliance with a legal obligation. We may be subject to different legal or regulatory obligations in jurisdictions where we operate, which require that we process certain personal data for specific purposes;
o it is necessary for the legitimate interests of nugs.net or a third party. We or a third party may have legitimate interests to process your personal data for various purposes that benefit nugs.net or third parties, such as other nugs.net users. Prior to relying on this legal basis, we balance the benefits of processing for nugs.net or third parties against your interests, rights and freedoms to determine if we can rely on this legal basis.
We may collect, share, use or otherwise process personal data about you to provide our Services and products to you; for payment and billing purposes; to personalize our websites, Services and product offerings to you; to improve our websites, Services and products; for our analytics, forecasting and reporting purposes; to diagnose, troubleshoot and fix technology and security problems and to test whether our websites, Services and products perform as they should; to calculate royalty and other payments to the content rights holders and other third parties; for marketing and advertising purposes; to comply with legal obligations and to respond to appropriate legal requests; to enforce our Terms and policies; to detect, investigate and take all steps necessary to address misuse, frauds or any unlawful activity on our websites and Services; to establish and defend legal claims; to fulfill our contractual obligations with third parties; for the purposes of competitions and sweepstakes; to conduct surveys, interviews and user-testing sessions; to enable your participation in our nugs.net subscription service and special offers; for customer support purposes; and to communicate with you on social networks and to analyze the use of our fan pages.
You are not required to provide any personally identifiable information that we have requested, but if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any questions you may have.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may share non-personally identifiable information publicly and with our partners and use this information in the aggregate to analyze site usage, as well as to offer you products, programs, or services.
We share your data with third parties if you give us permission, if it is necessary for the performance of the contract we have with you or if we have a legitimate interest for such sharing. We may receive and share information with our business partners, including third parties such as an artist, promoter, venue, sponsor and/or strategic marketing and advertising partners. Our business partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those policies to learn how they treat your information. We may share information with our affiliates and group companies; our processors and service providers; third-party applications, services and platforms (including audio devices, smart TVs, cars, voice assistants, etc.); payment service providers; advertising and analytics service providers; auditors and other third party accounting services; and any purchaser or successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may disclose personally identifiable information in response to legal process (e.g. in response to a court order or a subpoena), public authorities or to enforce applicable Terms, including investigation of potential violations. We also may disclose such information to detect, prevent or otherwise address fraud, intellectual property violations, security or technical issues, to protect our operations or users, or to respond to a law enforcement agency's request. Additionally, in the event of a reorganization, merger or sale we may transfer any and all information we collect to the relevant third party.
We may de-identify your data and combine and aggregate your de-identified information with other information in a way that it no longer enables your identification and share that de-identified, aggregated information with other third parties not mentioned above – for example, with artists or content rights holders whose content we license. Such de-identified and aggregated statistics may include demographic data, such as how many users constitute a particular age group, general locations of where groups of users reside and similar data.
Finally, nugs.net websites will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses. For example, if you don’t want to be on our mailing list, you can opt out by updating your settings or contacting us at firstname.lastname@example.org.
To enhance your experience with our website, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
You may also set your browser to block all cookies, including cookies associates with our services, or to indicate when a cookie is being set by us. However, many of our services may not function properly if your cookies are disabled.
Social Media Networks
We do not have access to the personal data which the operators of social networks use to create such insights. The selection and processing of your data for insights is performed exclusively by the operators of social networks. However, in some cases, when using these usage analysis and insight tools, we are jointly responsible (‘joint controllers’) with the operators of the social networks for processing your data to the extent indicated below.
When you visit our Twitter or YouTube profiles, Twitter as the operator of Twitter or Google as the operator of YouTube, as relevant, collects and processes your personal data to the extent described in their privacy policies. Through statistics, we receive anonymized information from Twitter and Google – for example about the number of our Twitter and YouTube profile visits, about how successful our posts are or about what interests our followers pursue. Please refer to the Twitter and YouTube privacy policies for further information on how they process your personal data.
Links to Third Party Sites or Services
We do not track our customers across third-party websites; however, some third-party sites do keep track of your browsing activities when they provide you content, which allows them to determine what they present to you. If you are visiting such sites, your browser should allow you to set the Do Not Track (DNT) signal so that third parties know you do not want to be tracked. Third parties that have content embedded on nugs.net websites may set cookies on a user’s browser and/or collect information about the fact that a web browser visited a specific nugs.net website from a certain IP address. Third parties cannot obtain any other personally identifiable information from nugs.net’s websites unless you provide it to them directly. Information collected by third parties is governed by their privacy practices.
Nugs.net offers interactive services which allow you to post content to share publicly or with friends. At any time you can contact email@example.com to delete or remove content you have posted using the deletion or removal options within our service. Although we offer deletion capability for our services, please be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the services.
Information You Choose to Make Public
Certain information will be public on our websites and Services as part of your user experience including your user name, and any public interactions you initiate on our websites or Services including posting reviews, playlists, identifying favorite artists or performances, etc. The extent of your information visible to others on our websites and Services will depend on the information you choose to share. You can change or delete some of the information you provide. If you use another third party service or website to authenticate to our Services we will receive your first and last name and profile information from these third parties and this information will be saved automatically in your nugs.net account along with your user name and data. You can also edit or delete this information.
You may be able to create public playlists on our Services. Your public playlists will appear in your user data, will be searchable on our Services and other nugs.net users can access and use them. You and other nugs.net users may be able to share user playlists and information via a shareable link or via third-party social networks or messaging platforms. You can change the privacy of your playlists at any time. If you change your public playlist to a private setting, it will no longer be searchable on our Services or appear in any public user data. Please be aware that if other nugs.net users access a previously public playlist, subsequent changing of the playlist to a private setting will not automatically remove the playlist for such other users. If you shared your public or private playlist through a shareable URL link or with other nugs.net users and they added such a playlist, at present you can only remove the playlist from their collections by their deleting it.
Children’s Personal Data
Our Services and their content are not directed at children under the age of 13. We do not knowingly collect or solicit any personal data from children under the age of 13 or knowingly allow such persons to register for our Services. If you are under the age of 13, please do not use our Services, do not browse our websites and do not send us any of your personal data. If we learn that we have collected personal data from a child under the age 13, we will promptly delete that information, in accordance with applicable law. If you are a parent or guardian and believe that we may have collected personal data from your child, please notify us immediately by sending an email to firstname.lastname@example.org. If you are 13 – 18 years of age, you may use our Services according to our Terms in appropriate circumstances. We reserve the right to limit access to our Services for children aged 13 – 18 years, if their use of our Services or processing of personal data would be illegal or would require a consent of a parent or guardian, according to law applicable in their country of residence. Do not play or recommend any inappropriate content to individuals under 18 years old.
Data Retention, Deletion and Anonymization
o for so long as we are required by law to do so. We are subject to various legal obligations in countries in which we operate, such as bookkeeping, accounting, tax or audit obligations, which require that we keep certain data for specified periods. For example, we will keep your information:
o to respond to a legal request or to comply with applicable law and where we have a legal obligation to do so. For example, if we receive a valid legal request, such as a preservation order or search warrant, related to your account, we preserve your information after you delete your account;
o to deal with and resolve requests, disputes or complaints;
o for litigation or regulatory matters. For example, we preserve your information related to a legal claim or complaint, such as where we are subject to a regulatory investigation or where we need to defend ourselves in legal proceedings about a claim related to your information or where we need to respond to a regulator in relation to a legal or regulatory complaint made by you or someone else;
o for issues relating to the safety, security and integrity of our Services and to protect rights, property and users. For example, we keep information where it is necessary to investigate misuse of our Services, such as fraud.
Data Deletion and Anonymization. Subject to applicable law, after the lapse of the retention periods, we will delete or permanently anonymize your personal data so that it is no longer capable of identifying you. If you request that we delete your nugs.net user account, we will treat your nugs.net account deletion request as a request for erasure (deletion) of your personal data and we will delete or anonymize your personal data, so that it no longer identifies you, in accordance with applicable law.
Depending on the jurisdiction in which you reside, there may be circumstances in which we retain your personal data for lawful reasons after receiving a deletion request, for example if:
o We have a legal obligation to keep some of your personal data;
o It is necessary for the establishment, exercise or defense of legal claims (e.g., when there is an unresolved issue or claim relating to your nugs.net user account or your use of our Services);
o We have compelling legitimate grounds to retain some of your personal data that overrides your interests in having your data deleted (e.g., for fraud prevention purposes, to enforce our Terms, etc.)
o We cannot verify your identity or confirm that the personal data that we maintain relates to you, or if we cannot verify that you have the authority to make a request on behalf of another individual;
o There is another exception under the applicable legislation in the country or state of your residence (e.g., exceptions applicable under the California Consumer Privacy Act)
In such cases, we will keep limited information about you in a protected form for the period necessary to fulfil processing under the applicable exception.
Our Commitment to Security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
We use standard security measures in place to protect your information. These measures will depend on the type of information collected. However, as the Internet is not guaranteed to be secure, we cannot promise that your use of nugs.net sites and Internet-based services and applications will be completely safe. If you believe that an unauthorized account has been created with your name or identity, contact us at the address below.
We recommend that you always use strong passwords, that you change them regularly and that you do not use the same passwords for your nugs.net account as you already use to access other services or devices. We also recommend that you always access the Services and make payments from a secure computer or device. Any third-party services that you use to connect to your nugs.net account may also affect your information.
ADDITIONAL DISCLOSURES FOR INDIVIDUALS RESIDING IN SELECT JURISDICTIONS
If you live outside the United States, you understand and agree that we may transfer your information to and use your information in the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country.
Personal data we collect about you and purposes for which we use personal data
Sources of personal data
We may have obtained your personal data from a variety of sources, including directly from you, your device or devices, from your use of our Services and from third parties.
Sale of your personal data and interest-based advertising
In the past 12 months, nugs.net has not disclosed personal information in a manner that it considers a sale within the meaning of applicable state laws.
Your privacy rights
Right to opt out of sharing personal data for interest-based advertising
Before we place any targeting cookies on your device when you visit nugs.net websites or use nugs.net clients, we will present you with a cookie preference option. You can opt out of targeted advertising through the cookie options and settings available to you. Please contact email@example.com with any questions or for assistance with these settings.
California Privacy Disclosures
“Shine the Light” Law. California residents with an established business relationship with us may email us to request a list of the personal information we have shared with third parties for their marketing purposes during the preceding calendar year. We will also provide California residents with a list of the third parties that have received your information. California residents can make this request one time each year, free of charge, and should mention in your request that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
Do Not Track. Some web browsers transmit ‘do-not-track’ signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. At this time our websites are not designed to respond to these signals or similar mechanisms from browsers.
California Consumer Privacy Act. If you are a California resident, you have specific privacy rights governed by the California Consumer Privacy Act (CCPA). These rights include:
Disclosure. You have the right to request a report showing the personal information collected, shared, and sold about you in the past 12 months.
Opt-Out. You have the right to opt-out to the sale of your personal information to third parties.
Deletion. You have the right to request that we delete any personal information collected from you.
Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.
California residents may submit a request to enact any of the above rights by writing to firstname.lastname@example.org or to Nugs.net Enterprises, Inc., 1383 9th Avenue, San Francisco, CA 94122 Attn: Privacy, or by calling us at 1-888-747-6847. We may require additional information to verify your identity before responding to a CCPA rights request. We will respond to your request within 45 days if possible and required under the law. Personal Information collected on California residents and disclosed for a business purpose may include: names and aliases; physical address; phone number; e-mail address; IP address; unique identifiers; interactions with customer service; information about transactions made on our services; fan preferences and attributes; cookies and web beacons; and device attributes. Sources of data about California Residents include: user-disclosed; business partners; data brokers including marketing and advertising partners; and technical service providers. Business purposes for collecting personal information about California Residents include: providing products and services; content management; market research and aggregated analytics; marketing; client services; to prevent, detect and manage unlawful behavior; staff administration; and product management. Third parties with whom we share personal information may include business partners, data brokers, and technical service providers. Our websites and apps are not designed to respond to “do not track” requests from browsers. Our sites and apps are meant for users over the age of 18. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and think your child under 13 has provided us information, you can email us at email@example.com or write to us at Nugs.net Enterprises, Inc., 1383 9th Avenue, San Francisco, CA 94122 Attn: Privacy. Please indicate “COPPA Information Request” for any such inquiries.
THE EUROPEAN ECONOMIC AREA AND THE UNITED KINGDOM
This section is relevant if you reside in any of the European Economic Area countries (the ‘EEA’) (i.e., Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) or in the United Kingdom (the ‘UK’) and includes disclosures required by the General Data Protection Regulation (Regulation (EU) 2016/679 and its UK equivalent, UK Data Protection Act 2018) (the ‘GDPR’).
You also have the right to complain to your national data protection authority Autoridade Nacional de Proteção de Dados.
How to Contact Us
Nugs.net Enterprises, Inc. 1383 Ninth Avenue, San Francisco, CA 94122 Attn: Privacy